Refund policy

Every Edomugs item is printed to order. Because each mug and sticker is produced individually after you place your order, we are unable to accept returns or exchanges for change of mind or buyer's remorse.

We will always make it right in these cases:

Damaged or defective items

If your item arrives broken, cracked, misprinted, or with any print defect, contact us within 30 days of delivery with a photo of the item and the packaging. We will send a free replacement or issue a full refund. You do not need to ship the item back to us.

Wrong item received

If you received a different design or product than the one you ordered, send us a photo within 30 days of delivery and we will ship the correct item at no cost to you.

Lost in transit

If tracking shows your parcel has not moved for an extended period, or it is confirmed lost by the carrier, contact us and we will reship your order at no additional cost.

Incorrect shipping address

If a parcel is returned to us because the address provided at checkout was incomplete or incorrect, we will contact you to arrange reshipment. The cost of reshipping is the customer's responsibility in this case.

Unclaimed parcels

Parcels returned as unclaimed are not automatically refunded. Contact us and we will arrange reshipment at the customer's cost.

How to contact us

Email: hello@edomugs.com
Please include your order number and, where relevant, a photo of the item. We aim to reply within 2 business days.

Seller: Mariko Matsubara